Where do we deliver?
We ship everywhere worldwide for free
When will I know my order has been shipped?
Once your order has been dispatched, a confirmation email will be sent to you.
What are the delivery times ?
Each order is dispatched within 48/72 working hours. We work with suppliers all over the world and this leads to significant delivery times. We prefer to bet on the quality of the products, rather than on the speed of delivery. Delivery times are 10 to 30 days. On the other hand, our delivery times are very disrupted at the moment due to current events, all orders will be processed as soon as possible. The entire Animal Avenue team thanks you for your understanding.
Can I return an item?
Yes of course. You have 14 days from receipt of your package to make a return if your order does not suit you. However, the return costs remain your responsibility. We will reimburse you for the item(s) in question upon receipt and inspection of your return package. To obtain the shipping address, please contact our customer support by e-mail: [email protected]
How to exchange an item?
For any exchange, please contact our customer support at the email address given at the bottom of this page. For any other questions, you can contact us at the following email address: [email protected]
Are our payments secure?
Our means of payment are completely secure. Our shop uses SSL encryption technology which offers you maximum security, especially on data protection for online banking.
How to track my order ?
You can contact us on our customer service: [email protected], or you can track your order from the link here